Refund Policy
מדיניות החזרים

Returns & Cancellation Policy

We put great care into each piece we create, and we want you to love what you receive. That said, if something isn’t right — we’re here to help.

Returns & Cancellations:
   •    You may cancel or return an item within 14 days of receiving your order, in accordance with consumer protection law.
   •    Items must be returned unused, in their original packaging, and in new condition.
   •    Custom-made pieces (including personalized designs, engravings, or crystal selections) are non-returnable.
   •    Refunds will be issued within 7 business days of receiving the returned item, to the original payment method.
   •    Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our part.

How to return an item:
Simply contact us via email or WhatsApp with your order number, and we’ll guide you through the return process.